Terms and Conditions

Acceptance of Terms

By accessing this website at cutlerbayepoxyflooringandconcretepolishing.com or by engaging Cutler Bay Epoxy Flooring & Concrete Polishing ("we," "us," or "our") for any services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website or engage our services.

We may update these terms from time to time. The most current version will always be posted on this page with the effective date shown above. Continued use of the website or our services after an update constitutes acceptance of the revised terms.

Description of Services

Cutler Bay Epoxy Flooring & Concrete Polishing provides concrete flooring and coating services including, but not limited to, epoxy floor coatings, polished concrete, garage floor coatings, concrete resurfacing, concrete sealing, pool deck coatings, and related surface preparation services. Services are provided primarily to residential and commercial customers in Cutler Bay, FL and the surrounding Miami-Dade County area.

We reserve the right to decline any service request at our discretion, and to modify the scope of services offered at any time without prior notice.

Estimates and Pricing

All estimates provided by Cutler Bay Epoxy Flooring & Concrete Polishing are based on information available at the time of the estimate. Estimates are not guaranteed quotes unless confirmed in writing as a firm price. Final pricing may vary if the actual scope of work differs from what was described at the time of estimate - for example, if additional damage, moisture issues, or surface conditions are discovered during preparation.

Any changes to the agreed scope of work will be discussed with you before additional charges are incurred. We will not proceed with work that exceeds the original estimate without your approval.

We offer free estimates for most standard projects. Estimates do not obligate you or us to proceed with any service.

Scheduling and Cancellation

Scheduled appointments are subject to availability. We will make reasonable efforts to honor confirmed appointment times, but delays may occur due to weather, prior job complications, or other circumstances beyond our control. We will notify you as soon as possible if a scheduled appointment needs to be rescheduled.

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Last minute cancellations may result in a rescheduling fee if materials have already been ordered or significant preparation has occurred for your job.

We reserve the right to postpone or cancel a job if site conditions are unsafe, the work area is not properly prepared, or weather conditions would compromise the quality of the work.

Customer Responsibilities

You agree to:

• Ensure the work area is cleared and accessible prior to the scheduled start of work, unless otherwise arranged in advance.
• Disclose any known conditions that may affect the work, including prior coatings, chemical exposure, flooding history, or structural concerns.
• Provide safe access to the property and work area for our crew and equipment.
• Keep the work area free from foot traffic and off-limits during the curing period as directed by our crew.

Failure to fulfill these responsibilities may affect the quality of the finished work and could void any applicable warranty.

Payment Terms

Payment terms will be specified in your service agreement or estimate. Unless otherwise agreed in writing, payment is due upon completion of the work. We may require a deposit prior to scheduling or purchasing materials for larger jobs.

Invoices not paid by the agreed due date may be subject to a late payment fee. We reserve the right to pursue collection of unpaid amounts through available legal means, including filing a claim in small claims court or placing a lien on the property as permitted under Florida law.

Payment methods accepted will be communicated to you at the time of service. We do not accept responsibility for payment disputes arising from third-party payment processors.

Warranty and Disclaimer

We stand behind our work. If you experience a defect in materials or workmanship within the warranty period specified in your service agreement, contact us and we will assess the issue and determine the appropriate remedy.

Warranty coverage does not apply to damage caused by improper use, physical impact, chemical exposure, flooding, failure to follow our post-installation care instructions, or conditions that existed prior to our work and were not disclosed.

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

To the fullest extent permitted by applicable law, Cutler Bay Epoxy Flooring & Concrete Polishing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of this website or our services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from the provision of services shall not exceed the amount you paid us for the specific services giving rise to the claim.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Intellectual Property

All content on this website - including text, images, logos, and graphics - is the property of Cutler Bay Epoxy Flooring & Concrete Polishing or its content suppliers and is protected by applicable copyright laws. You may not reproduce, distribute, or use any content from this website without our express written permission.

Dispute Resolution

If a dispute arises between you and Cutler Bay Epoxy Flooring & Concrete Polishing, we encourage you to contact us directly first. We will make a good-faith effort to resolve any dispute informally before either party pursues formal legal action.

If informal resolution is not successful, disputes shall be resolved through binding arbitration or in the applicable court of competent jurisdiction in Florida, as mutually agreed or as required by applicable law. You agree to waive any right to a class-action lawsuit or class-wide arbitration.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought in the courts located in Florida.

Contact Us About These Terms

If you have questions about these Terms and Conditions, please contact us: